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RMA request


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Fields indicated by * are mandatory.


Contact Info
Please enter your first name.
Please enter your last name.
Please enter a valid email address.
Please enter a valid phone number.
Please enter your company's name.
Please enter a valid account no.
Please choose your APA branch.
Billing Address
Please enter the street address.
Please enter the city.
Please choose the province.
Please enter the postal code.
Shipping Address

Please enter the street address.
Please enter the city.
Please choose the province.
Please enter the postal code.
Unit(s) Information
Please enter the number of units.
Please enter the product code number.
Please enter the serial number.

If more than one unit with serial numbers need to be returned, please submit them one at a time.


Please enter a valid invoice number.
Please enter the date of purchase.
Please choose the reason for your return.
Please describe your reason for your return.
What do you want us to do?
Terms & Conditions
You must accept the terms.

For questions related to this RMA, please email us or call your local APA branch (contact information here)


Return of Merchandise (RMA) - Policy and Procedures


POLICY

  1. APA reserves the right, prior to any final decision, to have an APA technician inspect and verify all products to be returned for exchange or credit.
  2. If the original invoice for the returned product includes shipping or handling charges; these fees will be deducted from the credit if applicable.
  3. No return will be accepted for products damaged due to inappropriate use on the customer's end or improper installation causing premature failure of the product.
  4. No products will be accepted beyond the expiration date.
  5. No return will be allowed for any product whose seal of the manufacturer has been broken or visibly altered, as in the case of DVDs, software, etc.
    1. No returns will be accepted without an authorization number (RMA); which is provided upon request by phone, email or in person through a customer service representative or representative of the Returns Department.
    2. For return by carrier, the information must be completed beforehand on the APA website - Products tab / RMA request and a copy must be included in the return box. This number must appear on the returned product packaging and never on the product carton or on the product itself with all the required information.
  6. The customer is responsible for all transportation costs on returns to APA or to the manufacturer if required, unless it was an APA shipping error.
  7. Returned products must include all instructions as well as the original packaging. The original box must be devoid of any marks or written notes. In the case of electronic products, all peripherals and associated equipment, provided in the original packaging must be included.

INFORMATION REQUIRED TO OBTAIN AN RMA NUMBER

  1. Model number (APA or manufacturer) and quantity
  2. APA invoice number and date of purchase
  3. Detailed return reasons for EACH item

All these criteria are necessary and must appear for any request of return.


PROCEDURES

EXCHANGE OF DEFECTIVE PRODUCT

Over the counter exchange (within 30 days only)

Option 1 - Can be replaced by a new product (no charge) - if after the manufacturer’s review the product is not defective or has been used, the customer will have to reimburse all costs incurred.

Option 2 - Can be returned to the manufacturer for a credit (according to the policy).


If more than 30 days - SEE WARRANTY RETURNS (becomes the responsibility of the supplier).


RETURN OF INVENTORIED PRODUCT CONDITIONS

ACTION: carefully check the condition of the product. Must include instructions and ALL accessories.

FOR EXCHANGE OR CREDIT:

(within 30 days, in original packaging and in excellent condition)

MAXIMUM: 6 MONTHS (first 3 months free of charge - after 25% handling fee).


RETURN OF A NON-INVENTORIZED PRODUCT (NON-STOCK)

PRODUCT ORIGINALLY SOLD NON-RETURNABLE - FINAL SALE

ONLY CONDITIONS OF RETURN (if defective or manufacturer’s error) - see manufacturer’s policy.


PRODUCT REPAIR NOT UNDER WARRANTY

As a service provided to and on behalf of the customer, APA undertakes to return the product to the manufacturer. Before any repair, a written estimate will be given to the client for his signature for approval. Once approval is received, repairs will be made.


HANDLING FEES

Handling fees will be calculated according to the manufacturer’s instructions.