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FAQ


Products

  1. How are APA product numbers structured?
  2. What is APA's return policy?

Electronic Commerce (Storefront)

  1. How do I search for a product using only part of the product number?
  2. How do I review my orders?
  3. How can I pick up my order instead of having it shipped to me?



Products


1. How are APA product numbers structured?

APA product numbers are structured as follows :


Example : PZ55DG75


PZ : First 2 digits identify the manufacturer.
Click here for a complete listing.
55 : Second 2 digits identify the product category (some categories are identified by 4 characters).
Click here for a complete listing.
DG75 : Supplier's product number.
In this example, it is a DG75 Digigard motion detector from Paradox.

2. What is APA's return policy?

You can read our return policies here, or you can download it as a pdf document here.




Electronic Commerce (Storefront)


1. How do I search for a product using only part of the product number?

To do a search by partially specifying a MANUFACTURER'S product number : Use the asterisk (*)

Example : If you search *53L* you will find

a) A53LD
b) AL53LD
c) L9453L

The asterisk is used like a wildcard.

Additional search tips :

MA43* products starting with MA43
*32D products ending with 32D
A53*LD products starting with A53 and ending with LD


2. How do I review my orders?

Please refer to the picture further below to fully understand this topic.

Here are the parameters to choose to view all your open orders :

Menu to the left of the screen = Select "Review Orders"

Default Date = 1 year (Ex : Here, we chose to view orders between August 1st 2014 and August 18th 2014)

Order Type : Select the following options to see open orders :

Back Order
Order (New Order)
Direct (Dropship)

Order Status : Check the following 3 options :

APA Stage 1 = Order Received
APA Stage 2 = Being Prepared
APA Stage 3 = Shipped or Picked Up

By choosing these options, the process will be accelerated.




3. How can I pick up my order instead of having it shipped to me?

Please refer to the picture further below to fully understand this topic.

If you would like to pick up an order instead of having it shipped to you, please add "FOR PICK UP" in the Order Comments section on the checkout page. This information will be printed on the first line of the order.